FAQ
All your questions about bajji answered in one place
From deposits and withdrawals to VIP cashback and identity verification — the most common questions that come up while using bajji are answered in detail below. Whether you are new or an existing member, this page has what you need.
Withdrawal guide
Withdrawal questions
All the questions that come up about withdrawing money from bajji — minimum amount, timing, bonus withdrawals — are answered here.
The minimum withdrawal amount at bajji is ৳1,000. Withdrawal requests below this amount cannot be submitted. Keep track of your balance — only request a withdrawal once your account has enough funds. This limit applies equally to all methods: bKash, Nagad, Rocket, Upay and bank transfer.
Most withdrawal requests from bajji are completed within 15 minutes to a maximum of 2 hours. This applies to all methods — bKash, Nagad, Rocket, Upay and bank transfer. Having your KYC verification completed speeds up the process. It may take slightly longer during peak hours, but generally does not exceed 2 hours.
To withdraw bonus money at bajji, you must first meet the wagering requirement. Example: a 120% bonus on a ৳1,000 deposit gives a ৳1,200 bonus; that ৳1,200 bonus must be wagered 20 times, meaning you need to place a total of ৳24,000 in bets before the bonus becomes withdrawable. Read the bajji terms and conditions page for full details.
A "Pending" withdrawal usually has one of two causes: KYC verification has not been completed, or the wagering requirement has not been met. Once both steps are done, the money should arrive within 15 minutes to 2 hours. If the issue persists, contact bajji's 24/7 live chat support.
bajji does not charge any withdrawal fee. All methods are supported — bKash, Nagad, Rocket, Upay and bank transfer. However, your mobile banking provider or bank may apply their own transaction charges according to their own policies; bajji has no control over those.
Yes, it may be possible to cancel a withdrawal request at bajji while it is still in "Pending" status. However, once processing has started it cannot be cancelled. If you want to cancel, contact bajji support via live chat quickly. If the cancellation is successful, the funds will be returned to your bajji account.
VIP programme
VIP and cashback
Find out what benefits each of the 5 bajji VIP tiers offers, how weekly cashback is calculated, and how to move up the tiers.
The bajji VIP programme has 5 tiers. Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.7%; Platinum — up to 1.0%; Diamond — up to 1.2% weekly cashback. The cashback rate increases with each tier, and additional benefits are added at higher levels. Visit the bajji VIP page for full details.
Weekly cashback is calculated based on your net loss for the week (total losses minus total winnings). Example: a Gold (0.7%) member with a net loss of ৳20,000 in a week receives cashback = ৳20,000 × 0.7% = ৳140. This amount is automatically credited to your bajji account each week. Cashback is always calculated on net losses, not on any individual bet.
To advance in the bajji VIP programme, you need to stay active and maintain consistent betting activity. The more regularly you bet, the sooner you can qualify for a higher tier. Each tier has specific criteria, and once those criteria are met, the promotion happens automatically.
In addition to weekly cashback, bajji VIP members enjoy special promotional offers, priority withdrawal processing and dedicated support. Higher-tier members get access to exclusive events and rewards. The full range of benefits is available at the Diamond tier.
Once bajji VIP cashback is credited to your account, specific usage conditions apply. To find out the full terms — including how much you need to wager before withdrawing cashback — read bajji's terms and conditions or ask directly via live chat.
Yes, maintaining your bajji VIP tier requires keeping up a certain level of activity. Extended inactivity or a significant drop in activity can result in a tier reduction. Keeping up regular betting makes it easier to hold on to the tier you have earned.
Security and verification
Identity verification (KYC)
Here is everything you need to know about the KYC verification process to keep your bajji account secure.
KYC (Know Your Customer) verification is part of bajji's security framework. It confirms that the account is being used by its rightful owner and keeps your account safe from online fraud. Withdrawal requests cannot be processed until verification is complete, so it is best to finish it right after registering.
bajji generally accepts a National ID Card (NID), passport or driving licence for KYC verification. A recent utility bill or bank statement may also be requested to verify your address. Documents must be clear and legible.
Yes, this is very important. The name you registered with on your bajji account must match the name on your bKash, Nagad, Rocket or bank account. A name mismatch can result in your withdrawal request being rejected. Make sure you enter the correct name at the time of registration.
bajji uses SSL encryption to keep all information secure. KYC documents are used solely for verification purposes and are not shared with third parties. Read bajji's privacy policy for full details on data protection.
If KYC is rejected, bajji support will generally get in touch to explain the reason. Common reasons include: unclear or expired documents, or a name mismatch. Resubmit correct and clear documents. If the issue is not resolved, get help directly from bajji support via 24/7 live chat.
Deposit guide
How to deposit money
The most common questions about depositing money at bajji — methods, timing and limits — are all answered here.
The minimum deposit to play any game at bajji — slots, cricket betting or live casino — is just ৳100. This limit is the same for all methods: bKash, Nagad, Rocket, Upay and bank transfer. You can get started with as little as ৳100.
After logging in to bajji, go to the "Deposit" section and select bKash. Enter the amount as instructed and send money to the bajji bKash number provided. Once the transaction is done, confirm the request with the transaction ID. Your balance is usually updated within a few minutes. Minimum deposit is ৳100.
Yes, Nagad is one of bajji's accepted deposit methods. Just like with bKash, go to the Deposit section, select Nagad, send the required amount to bajji's Nagad number, and submit the transaction ID. You can deposit any amount starting from ৳100. The same process applies for Rocket and Upay.
Your balance should normally be updated within a few minutes. If it still has not appeared, have your transaction ID and screenshot ready and contact bajji's 24/7 live chat. Make sure you sent to the correct number and for the correct amount — money sent to the wrong number is very difficult to recover.
bajji does not charge any deposit fee. However, bKash, Nagad, Rocket, Upay or your bank may deduct their own transaction charges according to their policies — bajji does not determine those. Check your mobile banking app's fee policy before making a deposit.
Yes, bajji also accepts deposits via bank transfer. You can transfer from major commercial banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank. Bank transfers may take slightly longer to process than mobile banking. Minimum deposit is ৳100.
Support centre
Still have questions? bajji support is always ready
If you did not find the answer to your question in the FAQ above, bajji's support team is available seven days a week, around the clock. Support is available in both Bengali and English.
Get in touch instantly
Live chat
Available 24/7 — log in to the site and start a chat